Privacy Policy
At NewnessPlant, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, create an account, place an order, or communicate with us.
Information We Collect
We may collect information such as your name, mobile number, email address, billing and shipping address, PIN code, account information, order details, payment status, customer support communications, IP address, browser or device information, and website activity.
We do not directly store your complete debit card, credit card, UPI PIN, or banking credentials. Online payments may be processed through authorized third-party payment service providers.
How We Use Your Information
We may use your information to:
• Create and manage your customer account
• Process and confirm your orders
• Arrange packing, shipping, and delivery
• Provide order and shipment updates
• Process refunds or replacements
• Provide customer support
• Prevent fraud, misuse, and unauthorized transactions
• Improve our website, products, and customer experience
• Send service-related WhatsApp, SMS, or email communications
• Send promotional or marketing communications where permitted
• Maintain business, accounting, and legal records
Sharing of Information
We may share necessary information with trusted service providers only when required to operate our business, including payment gateways, courier and logistics partners, hosting providers, analytics providers, communication providers, and advertising platforms.
For example, your name, phone number, and delivery address may be shared with a courier partner so that your order can be delivered.
We do not sell customers' personal information to advertisers.
Cookies and Analytics
NewnessPlant may use cookies and similar technologies to remember preferences, maintain login sessions, understand website usage, measure advertising performance, and improve our services.
Third-party services such as analytics or advertising platforms may also use cookies or similar technologies according to their own privacy policies.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no internet-based system can guarantee absolute security.
Data Retention
We retain personal information only for as long as reasonably necessary for order fulfilment, customer service, accounting, fraud prevention, legal obligations, and other legitimate business purposes.
Information that is no longer required may be securely deleted or anonymized where appropriate.
Your Choices and Rights
You may contact us to request information about your personal data, correction of inaccurate information, deletion where applicable, withdrawal of consent for optional processing, or assistance regarding a privacy concern.
You may also unsubscribe from optional promotional communications, while important transactional communications relating to your orders may still be sent.
Third-Party Links
Our website may contain links to third-party websites or services. NewnessPlant is not responsible for the privacy practices or content of third-party websites.
Children’s Privacy
Our products and services are intended to be purchased and managed by persons legally capable of entering into transactions. We do not intentionally seek to collect personal information from children except where permitted and appropriately authorized under applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements. The latest version will always be available on this page.
Contact Us
For any questions, requests, or complaints regarding privacy or personal information, please contact us:
NewnessPlant
Email: info@newnessplant.com
Website: https://www.newnessplant.com
